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  • Writer's pictureDavid Reitmaier

6 Tips for creating the Best Conversational Flow with AI

Conversational Flows are the best way to automate communication with your patients and other processes. If you're considering creating a conversational flow for your business, here are a 6 tips to create an optimal chatbot with AI.


1. Choose the right channel for communication

Not all conversational flows are created equal. The channel you choose will depend on the needs of your users.

For example, if you want to reach a vast amount of people, you might want to create a conversational flow for social media. If you want to provide more personalized customer service, you might want to create a conversational flow for your private website.


2. Include everyone

When creating your conversational flow, think about the different characteristics of your users. This may include things like age, language, and location. You want to make sure that your conversational flow is accessible to everyone who might need it.


3. Consider FAQs

Frequently asked questions are a great way to save time and frustration for your users. By adding FAQs to your conversational flow, you can direct users to the answers they need without having to wait for human response.


4. Add validations to key information

Validations are a way to ensure the information your users provide is accurate and complete. This is especially important for things like contact information and payment details.


5. Use tools that allow you to constantly edit and train your Conversational Flow

Over time, you'll need to change and add responses to your flow according to your user needs and contingency. Make sure that the platform you choose to create your bot allows for friendly and flexible editing of the content.


Keeping your conversational flow up to date with the latest information is a key point to keep in mind.


6. Monitor your Conversational Flow performance

Please consider that, in order to mantain your conversational flow's efficiency and accurancy, you will have to carry out constant monitoring and adaptations from the start.

It will be easier to make decisions about changes if you have access to measurements, and performance metrics.


By following these tips, you can create an optimal conversational flow with AI that will provide an enhanced experience for your users and a valuable asset for your business!

Team creating a conversational flow with AI
Creating the Bets Conversational Flow with AI

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